Frequently Asked Questions
How do I place an order?
You can easily order online by adding items to your cart. Choose your delivery or pickup method, proceed to checkout, and complete the payment safely via your preferred bank link.
How far in advance should I order?
Orders must be placed at least 3 days in advance.
What is the minimum order size?
The minimum order amount for delivery is 300 €. If your order is smaller, you can choose free pickup directly from our kitchen in Helsinki.
How much does delivery cost?
Delivery within Helsinki costs from 10 €. Delivery to Uusimaa is 40 €.
What payment methods do you accept?
We accept secure instant payments via Baltic bank links (Swedbank, SEB, LHV, Luminor, Coop). We also bridge invoice payments for B2B clients.
Do you provide dishes and staff?
Yes! Our 'Premium Platter' option includes real tableware which we collect the next day. 'Takeaway' comes in thermal boxes. Professional waitstaff and chefs can be hired directly from the cart.
Can I cancel or change my order?
You can modify or cancel your order up to 3 days before the scheduled delivery time without penalty by contacting us. Later cancellations are non-refundable as food preparation has begun.
What about food allergies?
Our menu clearly marks common allergens. For severe allergies or specific dietary requirements, please write to info@jennacatering.fi before placing your order so our chef can accommodate you.